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Kat Gordon

Kat Gordon

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  1. In your Klaviyo Flow list, navigate to your Malomo powered Shipping Confirmation flow, which is triggered either by our Malomo: ShipmentCreated or Malomo: ShipmentUpdatedReceived metric.

  2. Click on the three dots in the right side navigation, and click Clone.

  3. Click Clone to this account and update the name of the new flow to indicate it is for unsupported carriers. Click Continue when done.

  4. Change the clone trigger to Malomo: ShipmentCreatedError. Click Clone Flow.

  5. Once the new flow shows up in your Flow list, click into the flow and hit Edit.

  6. Click Edit Email to enter into the Klaviyo email editor.

  7. Due to different variable formats, you’ll need to edit the variables in a few different areas: 

    1. If your email uses any of the variables listed in the table column on the left, please update the variable to the format in the right column. 

Original Variable

New Variable for ShipmentCreatedError Metric

{{ event.carrier_name }}

{{ event.shipment.carrier_name }}

{{ event.delivered_at }}

{{ event.shipment.delivered_at }}

{{ event.estimated_delivery_date }}

{{ event.shipment.estimated_delivery_date }}

{{ event.status }}

{{ event.shipment.status }}

{{ event.tracking_code }}

{{ event.shipment.tracking_code }}

b. In the fulfilled items product block (“Items in this package”), navigate to Display and the Content Repeat section. Click Edit Repeat Rules. Copy the code below and paste it into the Repeat For section. Hit Save Changes.

Code Block
breakoutModewide
event.extra.order.meta.shopify_order.fulfillments|lookup:event.shipment.tracking_code|lookup:'fulfillment_line_items'

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c. Navigate to the “Track My Order” button and replace the URL with : {{ event.shipment.carrier_url }}. the variable below. Repeat this step wherever you originally linked to the Malomo tracking page.

Code Block
{{ event.shipment.carrier_url }}

  1. Click Save.

If you run into any issues with the above steps or are unable to get your new email to render properly, please email us at help@gomalomo.com or reach out to our team. We’ll be happy to assist with adding the unsupported carrier flow to your account.

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