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Kat Gordon

Kat Gordon

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Carrier Tracking Error Statuses

Error Status

Description

Fixes

bad_tracking_code_error

This is an invalid tracking code with the carrier name listed.

See here.

carrier_missing_authentication_error

In order for tracking information to be shared with Malomo, this carrier requires the shipper’s account credentials to be registered by Malomo.

See here.

unsupported_carrier_error

This is not a carrier Malomo currently supports. See all supported carriers here.

See here.

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How to Fix Bad Tracking Code Errors

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  1. In your Klaviyo Flow list, navigate to your Malomo powered Shipping Confirmation flow, which is triggered either by our Malomo: ShipmentCreated or Malomo: ShipmentUpdatedReceived metric.

  2. Click on the three dots in the right side navigation, and click Clone.

  3. Click Clone to this account and update the name of the new flow to indicate it is for unsupported carriers. Click Continue when done.

  4. Change the clone trigger to Malomo: ShipmentCreatedError. Click Clone Flow.

  5. Once the new flow shows up in your Flow list, click into the flow and hit Edit.

  6. Click Edit Email to enter into the Klaviyo email editor.

  7. Due to different variable formats, you’ll need to edit the variables in a few different areas: 

    1. If your email uses any of the variables listed in the table column on the left, please update the variable to the format in the right column. 

Original Variable

New Variable for ShipmentCreatedError Metric

{{ event.carrier_name }}

{{ event.shipment.carrier_name }}

{{ event.delivered_at }}

{{ event.shipment.delivered_at }}

{{ event.estimated_delivery_date }}

{{ event.shipment.estimated_delivery_date }}

{{ event.status }}

{{ event.shipment.status }}

{{ event.tracking_code }}

{{ event.shipment.tracking_code }}

b. In the fulfilled items product block (“Items in this package”), navigate to Display and the Content Repeat section. Click Edit Repeat Rules. Copy the code below and paste it into the Repeat For section. Hit Save Changes.

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