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With this integration, you can send personalized and targeted messages to customers based on the status of their orders and any related shipments. Messages can be tailored to drive traffic to branded tracking pages to increase cross-sells, reduce support tickets, and create more brand exposure. This integration will allow Malomo to send tracking information to Sendlane, so you can incorporate shipping data into automated flows in near real-time.
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Log in to your Malomo dashboard and navigate to the Account section and then click on Developer.
Give the key a name, such as “Sendlane Integration” and confirm that the key toggle is in the left position to indicate it is a secret API key.
Click Generate Secret Key.
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Setting up Automations between Malomo and Sendlane
The Once Malomo and Sendlane Integration relys on orders to be placed in order to function. Prior to setting up an Automation, ensure you either have new orders placed, or place a “fake” order yourself in the time between the integration being authenticated and automations being set up.
Available Automation Triggers with Malomo Events
The Malomo and Sendlane integration supports the following events as automation event triggers.
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Event name
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Description
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Malomo: Shopify Order Created
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Shopify records a new order placed by a customer.
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Malomo: Shipment Created
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Shopify records a new shipment on an order and that shipment registers in the Malomo platform.
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Malomo: Shipment First In Transit
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Only the first scan event when the shipment is in the carrier’s possession and is en route to its destination.
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Malomo: Shipment First Out For Delivery
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Only the first scan event when the shipment is currently on its last mile and is en route to the destination address.
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Malomo: Shipment Delivered
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The local delivery vehicle has reported the package was delivered.
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Malomo: Shipment Return To Sender
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The shipment was not successfully delivered and is en route back to sender.
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Malomo: Shipment Available For Pickup
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The shipment is available for pickup from the carrier’s facility such as a post office.
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Malomo: Shipment Delivery Attempted
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A delivery was attempted but the shipment could not be delivered.
Malomo Variables
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Shortcode/Merge Tags
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Description
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Example
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Order Status URL
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The URL of your shop’s order tracking page. It can be a Shopify page or Malomo-hosted page.
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“https://ppeev.myshopify.com/pages/order-tracking?_m_id=001d961a-2c3b-4cee-b22c-2a3d3b64b5e8"
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Order Number
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The order number assigned by Shopify
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“1000”
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Tracking EDD
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The shipment’s original estimated delivery date provided by the carrier, if available
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“2019-01-30 13:30:00”
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Tracking Latest Status Detail
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Standardized tracking message with relevant shipment information
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“arrived_at_destination”
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Tracking Latest Status
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Current tracking status of the shipment
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“delivered”
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Customer Email
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Customer email address
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“john@example.com”
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Tracking Number
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Tracking number
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“9400000000000000000000”
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Customer Name
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Customer first and last name
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“John Smith”
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Shipping Address
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Customer shipping address
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“INDIANAPOLIS, US, 46203, IN”
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Tracking Latest Update
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The timestamp of the latest shipment update provided by the carrier
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2019-01-30 13:30:00
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Tracking URL
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The carrier’s tracking page URL
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“https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400000000000000000000”
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Carrier Name
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Carrier name
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USPS
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Carrier Service
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Carrier service level
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First-Class Package Service
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At this time, the integration includes only the Shortcode/Merge Tags listed above. It does not support additional Shopify order details such as line items or billing details. Shipping SMS or emails will not be able to display those details. |
Help
are integrated and data is flowing between the services, you’re ready to set up custom automations using Malomo event data. To learn more about how to build Sendlane Automations using Malomo event data, please check out this article.
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Need help or experiencing issues with the integration? Please reach out to either the Malomo Team or |
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