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  • Identify orders that have encountered four types of problems in transit: 

    • Stalled in Fulfillment

    • Stalled Transit

    • Delivery Attempted

    • Returned to Sender

  • View Problem Order reports and drill down to identify problematic carriers

  • Export Problem Order reports for further analysis

  • Send problem events to integrations like Klaviyo so that you can automatically and proactively notify your customers of any problems or delays 

Contents:

  • Problem Orders Configuration

  • Problem Definitions & Events

  • Viewing Problem Orders on the Orders Page

  • Problem Orders Report

How to Configure Problem Orders 

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