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Introduction: 

Set up Time: 15-30 Minutes

Prerequisites: Your Malomo Account needs to be connected with Shopify.

The Malomo + Gorgias integration empowers Merchants to quickly retrieve the status of an Order’s Shipment and display the most recent Malomo information in a Gorgias widget. Gorgias customers can take advantage of using Malomo data to make better informed responses to their customers, reducing the time it takes to solve issues.

The Malomo<> Gorgias integration will allow a Merchant to retrieve all order data Malomo has access to which includes Shopify Order data, Customer Information, Shipping Destination, and the last shipping event Malomo has received from a Carrier. 

Step 1: Generate Your API Key

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Step 2: Setup & Authenticate Malomo & Gorgias

1. Go to ‘Settings’ -> in your Gorgias Account and select ‘HTTP’. Here, you will create an HTTP Integration that will look for the Malomo Endpoint associated with your account. 

2. Name your Integration: Malomo 

3. Select Triggers: 

   1. Ticket Created

   2. Ticket Updated

   3. Ticket Message Created. 

4. The URL for your integration should be: https://api.gomalomo.com/orders?customer_email={{ticket.customer.email}}

5. HTTP Method: Get

6. Response content type: application/json

7. Headers (use the API key created in step 1). 

   1. Accept: application/vnd.malomo+json; version=2

   2. Authorization: Bearer sk_{{your API Key}}

Congrats! Your application is now authenticated. Data will begin to populate for new tickets that come in where Malomo already has data on the customer (after an order is placed). If in further steps, your data does not populate, please review this step again, or email help@gomalomo.com.

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