...
Complete the following procedure to set up the integration for Malomo and Attentive.
Set up the integration
Complete the following steps to set up the integration:
Sign in to your Malomo account.
Navigate to the Apps section and click on the Install button for Attentive.
Sign in to your Attentive account.
Click Authorize to grant permission for Malomo to send events into your Attentive account.
Video of installing the integration: (link in Zendesk not working)
...
You now have access to a set of Malomo event triggers, which can be used to create journeys and insert Malomo data into them. Each trigger is created on the first instance that the event is received from Malomo, so it may take up to 24 hours for all of the Malomo triggers to be listed.
Inform customers on their Order Status using Attentive Journeys
...
After the integration is connected, you can create a custom journey in Attentive using the custom events from Malomo. Users can configure their journeys to communicate in real-time to customers where their order is in the shipping lifecycle.
To link customers to your custom tracking page, build your tracking URL with the {order_id} property, such as this:
...
www.brandname.mymalomo.com/xxxxx/?_m_id={order_id}
We also recommend using the {order_number} property to give customers a reference point. The following table lists the available custom events and properties:
Custom Event | Properties |
Malomo: ShopifyOrderCreated | {order_number} {order_id} {order_url} |
Malomo: ShipmentCreated | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code} |
Malomo: PreTransit | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code} |
Malomo: InTransit**
**Please note, we do not recommend triggering a status off of InTransit, as the journey will trigger multiple texts to your customer. Our system receives the InTransit status on every scan event received between PreTransit and OutForDelivery. | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code}
|
Malomo: OutForDelivery | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code} |
Malomo: Delivered | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code} |
Malomo: AvailableForPickup | {order_number} {order_id} {carrier_name} {carrier_service} {status} {tracking_code} |
Malomo: ReturnToSender | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code} |
Malomo: Failure | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code} |
Malomo: Cancelled | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code} |
Malomo: Error | {order_number} {order_id} {order_url} {carrier_name} {carrier_service} {status} {tracking_code} |
...