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Identify orders that have encountered four types of problems in transit:
Stalled in Fulfillment
Stalled Transit
Delivery Attempted
Returned to Sender
View Problem Order reports and drill down to identify problematic carriers
Export Problem Order reports for further analysis
Send problem events to integrations like Klaviyo so that you can automatically and proactively notify your customers of any problems or delays
Contents:
How to Configure Problem Orders
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In the configuration panel, you’ll see three types of order problems, each with an off/on toggle. The Malomo team has turned on each problem type for your account, which enables two things:
Sending problem events to integrations like Klaviyo, which will allow you to build automated email flows. These events can be found in the new “Malomo: OrderIssueCreated” metric.
Including problem types in the new Problem Orders report.
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Problem Definitions & Events
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How to View Problem Orders on the Orders Page
1. Filter orders by problem type. Click the “More filters” button to view and select problem type filters
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2. Quickly identify problem orders with a new icon next to the order number. Problem orders are denoted in the orders list with a new icon to the left of the order number
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3. View more info about an order’s problem in the Details view
Stalled event timestamps are the date and time of the last carrier scan plus your Stalled interval
Delivery Attempted and Returned to Sender timestamps are the date and time of the carrier scan
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