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  1. In your Postscript Dashboard, go to ‘Automations’ and click ‘Create Automation’. You will want to create a “Custom Automation”. 

  2. From there, you will want to give your Automation a name. We recommend naming conventions similar to the trigger you have chosen to initiate the automation.

    1. Please note, we do not recommend triggering a status off of InTransit, as the journey will trigger multiple texts to your customer. Our system receives the InTransit status on every scan event received between PreTransit and OutForDelivery.

  3. Once you have selected your triggers, you can determine the message properties that you want to be sent with your message. To link customers to your custom tracking page, build your tracking URL with the {{order_id} } tag, such as this: www.brandname.mymalomo.com/xxxxx/?_m_id={{order_id}} 

  4. We also recommend using the {{order_number}} tag to give customers a reference point. 

  5. We recommend that you run through a few tests of your Integration to your own user prior to saving your work.

  6. We also recommend that you add “Reply STOP to unsubscribe” in your message and try to keep your text under 160 characters. 

  7. Once you are comfortable with your automation, hit save!

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