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Loop Return Events

METRIC

DESCRIPTION

Malomo: ReturnShipmentCreated

Loop records a new return shipment and that shipment registers in the Malomo platform.

Malomo: ReturnShipmentUpdateReceived

The carrier registers a new shipment status for a Loop return package with Malomo.

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These statuses become available as Flow Triggers in the Malomo: ReturnShipmentUpdateReceived metric in Klaviyo.

METRIC

DESCRIPTION

pre_transit 

A shipping label was created but the carrier has not yet taken possession of the shipment.

in_transit 

The shipment is in the carrier’s possession and is en route to its destination.

out_for_delivery

The shipment is currently on its last mile and is en route to the destination address.

delivered

The local delivery vehicle has reported the package was delivered.

return_to_sender

The shipment was not successfully delivered and is en route back to sender.

cancelled 

The delivery has been cancelled typically by either the seller or recipient.

available_for_pickup 

The shipment is available for pickup from the carrier’s facility such as a post office.

failure 

The shipment could not be delivered.

error 

An unknown delivery error occurred.

unknown

The carrier doesn’t know the current status of the shipment.

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