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Once the Malomo x Loop integration is enabled, you will have access to a set of new Malomo return event triggers, which can be used to create personalized notifications in your connected apps like Klaviyo, Attentive, and Postscript. Additionally, your existing Malomo: ShipmentUpdateReceived metric will include a new variable with a deep link to the Loop Returns Portal.

🚨 Please note, the new Malomo event triggers will only be available in Klaviyo at the initial launch. Attentive and Postscript events will be released shortly.

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Learn more about Klaviyo Flows and Trigger Filter here.

Once your Loop integration is enabled, your Malomo: ShipmentUpdateReceived metric will include a new variable called order_return_url. This URL is a deep link to the Loop Returns Portal associated with any given order, and automatically authenticates with Loop in the background. We only recommend using this variable in the Delivered flow. For example, you may add a button with the order_return_url to the “Your Order was Delivered” email, which would allow your customers to initiate a return or exchange directly from the email.

DESCRIPTION

EVENT VARIABLE

order_return_url

{{ event.order_return_url }}