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We also recommend using the {order_number} property to give customers a reference point. The following table lists the available custom events and properties:

Custom Event

Properties

Malomo: ShopifyOrderCreated

{order_number}

{order_id}

{order_url}

Malomo: ShipmentCreated

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: PreTransit

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: InTransit**

 

**Please note, we do not recommend triggering a status off of InTransit, as the journey will trigger multiple texts to your customer. Our system receives the InTransit status on every scan event received between PreTransit and OutForDelivery.

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

 

Malomo: OutForDelivery

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: Delivered

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: AvailableForPickup

{order_number}

{order_id}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: ReturnToSender

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: Failure

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: Cancelled

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: Error

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: FulfillmentStalled

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: ShipmentStalled

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: ShipmentDeliveryAttempted

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}

Malomo: ShipmentReturnToSender

{order_number}

{order_id}

{order_url}

{carrier_name}

{carrier_service}

{status}

{tracking_code}