...
If your tracking page was built by the Malomo implementation team and is currently hosted by Malomo, your URL structure will look like this: https://yourbrand.mymalomo.com/xxxxx/.
Set your Default Tracking Page URL
Our integrations use the Default Tracking Page URL set in the Malomo Dashboard to share your live tracking page with your customer. To set this page, go to Malomo > Account > Overviewandlook for the Default Tracking Page URL section. If this section is blank, please add in the full URL of your live tracking page. If you have multiple live tracking pages, please select the page you would like to assign as the default tracking experience.
To learn more about setting or reviewing your default tracking page, check out this article.
Link to the Tracking Page in Shopify notifications
If you're using Shopify's notifications for events like Shipment Confirmed, Out for Delivery, or Delivered, you can include a link to your tracking page instead of the default order status link from Shopify.
...
Edit the Shopify notifications with the code below to change where you direct your customers. The code below will not change the look or functionality of the message; it will only direct customers to the tracking page, instead of the carrier's tracking page.
...
| Code Block |
|---|
{% comment %} START MALOMO {% endcomment %}
{% comment %} Base URL for Malomo tracking page, e.g. "https://example.mymalomo.com" {% endcomment %}
{% assign malomo_base_url = "ADD_BASE_URL_HERE" %}
{% if fulfillment.tracking_company %}
{% capture carrier %}{{ fulfillment.tracking_company }}{% endcapture %}
{% endif %}
{% if carrier and carrier != blank and carrier != "Other" %}
{% capture tracking_url %}{{ malomo_base_url }}/?_m_alt_id={{ order.id }}&_m_tracking_code={{ fulfillment.tracking_numbers.first }}{% endcapture %}
{% elsif order_status_url %}
{% capture tracking_url %}{{ order_status_url }}{% endcapture %}
{% endif %}
{% comment %} END MALOMO {% endcomment %} |
3. Replace the example red base URL (https://yourbrand.com/pages/order-tracking in the HTML above) with your actual base URL.
...
If you send your Shipping Confirmation, Delivery, or other messages out of Klaviyo, you can reference the Tracking Page link from any event-driven flow. Build the link for the "Track My Package" button using your base URL and the Malomo Order ID variable: https://brand.mymalomo.com/xxxxx/?_m_id={{ order_id }} the {{ event.extra.order.url }} variable. This will automatically pull in the the customer's dynamic tracking page, based on your Default Tracking Page URL. Check out this article for additional options.
Link to the Tracking Page in Attentive
To link customers to your tracking page in Attentive Journeys, build your tracking URL with the link for the "Track My Package" button using the {order_id} property, such as this: www.brandname.mymalomo.com/xxxxx/?_m_id={order_id} .url} variable. This will automatically pull in the the customer's dynamic tracking page, based on your Default Tracking Page URL. Check out this article for additional options.
Link to the Tracking Page in Postscript
To link customers to your tracking page in Postscript Automations, build your tracking URL with the link for the "Track My Package" button using the {{order_id}} tag, such as this: www.brandname.mymalomo.com/xxxxx/?_m_id={order_id}.url} variable. This will automatically pull in the the customer's dynamic tracking page, based on your Default Tracking Page URL. Check out this article for additional options.