Versions Compared

Version Old Version 6 New Version Current
Changes made by

Kat Gordon

Kat Gordon

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

The Malomo and Sendlane Integration relies on orders to be placed in order to function. Prior to setting up an Automation, ensure you have installed the Sendlane integration successfully and you have had new orders placed after the installation. You may also place and fulfill a “fake” order to yourself to trigger Malomo data to sync to Sendlane.

How to Trigger an Automation with a Malomo Event

  1. Within your Sendlane account, navigate to Automations.

  2. Click New Automation.

  3. Select Start From Scratch and name the automation.

  4. Click + Add trigger.

  5. Select the Custom tab

  6. Click Custom Event

  7. Select Malomo Custom Integration in the Store dropdown.

  8. Select No Limit in the Limit Per Contact dropdown.

  9. Select the desired Malomo event in the Event dropdown. See here for a list of available Malomo Event Triggers.

  10. Click Done

You’re now ready to build out your automation using Sendlane automation actions, timing, and logic. To send order and shipment notifications to your customers, select the action Send Message and then drop the Email or Send SMS into the automation under the trigger. To learn more about using Malomo data in automation messages, see here.

Available Malomo Event Triggers
Anchor
triggers
triggers

This integration supports the following Malomo events as automation triggers.

Event name

Description

Malomo: Shopify Order Created

Shopify records a new order placed by a customer.

Malomo: Shipment Created

Shopify records a new shipment on an order and that shipment registers in the Malomo platform.

Malomo: Shipment First In Transit

Only the first scan event when the shipment is in the carrier’s possession and is en route to its destination.

Malomo: Shipment First Out For Delivery

Only the first scan event when the shipment is currently on its last mile and is en route to the destination address.

Malomo: Shipment Delivered

The local delivery vehicle has reported the package was delivered.

Malomo: Shipment Return To Sender

The shipment was not successfully delivered and is en route back to sender.

Malomo: Shipment Available For Pickup

The shipment is available for pickup from the carrier’s facility such as a post office.

Malomo: Shipment Delivery Attempted

A delivery was attempted but the shipment could not be delivered. 

How to Include Malomo Data in Automation Messages
Anchor
data
data

To display Malomo order and shipment data in automation messages, the message must include a set data trigger code snippet and the Malomo data tags.

Add a Set Data Trigger Tag

The first line of each message must include the tag {% set data = trigger.getCustomEventData() %}, which allows Malomo data to be pulled into your message. Without this snippet, none of your data will load, and contacts will receive mostly or entirely blank emails.

...

Code Block
{% set data = trigger.getCustomEventData() %}

Add Malomo Data Tags

...

See the lists below for the most common data tags to add to your Sendlane templates.

Tracking Information Data Tags

INFORMATION

EXAMPLE

OUTPUT

OUTPUT 

DATA TAG

First Name

Mister

Malomo Tracking Link

"Track Package" button

{{ data.order.

meta.shopify_order.customer.first_name }}

Last Name

Rogers

url }}

Estimated Delivery Date

September 19, 2021, 9PM

{{ data.properties.estimated_delivery_date }}

Actual Delivery Date

September 19, 2020 10 PM

{{ data.properties.tracker_delivered_at }}

Carrier Name

FedEx

{{ data.

order

properties.

meta.shopify_order.customer.last_name }}

Email

misterrogers@pabs.com

carrier_name }}

Carrier Service

Ground Home Delivery

{{ data.properties.carrier_service }}

Tracking Number

99812911999333

{{ data.

order

properties.

meta.shopify_order.customer.email

tracking_code }}

Phone Number

123-456-7890

Latest Scan Event Description

“Held at Post Office, at Customer Request, in Bryan, TX.”

{{ data.

order

properties.

meta.shopify

scan_

order

events.

customer

0.

phone

description }}

...

Customer Information Data Tags

INFORMATION

EXAMPLE

OUTPUT 

OUTPUT

DATA TAG

Estimated Delivery Date

September 19, 2021, 9PM

First Name

Mister

{{ data.customer.

estimated_delivery_date }}

Actual Delivery Date

September 19, 2020 10 PM

first_name }}

Last Name

Rogers

{{ data.customer.last_name }}

Email

misterrogers@pabs.com

{{ data.customer.email }}

Phone Number

123-456-7890

{{ data.

delivered_at

customer.phone }}

Shipping Address Information Data Tags

INFORMATION

EXAMPLE OUTPUT 

DATA TAG

Ship First Name

Mister

{{ data.order.

meta.shopify_order.

shipping_address.first_name }}

Ship Last Name

Rogers

{{ data.

order.meta.shopify_

order.shipping_address.last_name }}

Ship Company

Malomo

{{ data

.order.meta

.

shopify_

order.shipping_address.company }}

Ship Phone

123-456-7890

{{ data.

order.meta.shopify_

order.shipping_address.phone }}

Ship Address Line 1

123 Rogers Lane

{{ data

.order.meta

.

shopify_

order.shipping_address.address1 }}

Ship Address Line 2

Apt. 305

{{ data.order

.meta

.

shopify_order.

shipping_address.address2 }}

Ship City

Pittsburgh

{{ data.order

.meta

.

shopify_order.

shipping_address.city }}

Ship Province

Pennsylvania

{{ data

.order.meta

.

shopify_

order.shipping_address.province }}

Ship Province Code

PA

{{ data

.order.meta

.

shopify_

order.shipping_address.province_code }}

Ship Zip

46205

{{ data.order

.meta

.

shopify_order.

shipping_address.zip }}

Ship Country Code

US

{{ data.order

.meta

.

shopify_order.

shipping_address.country_code }}

Ship Country

United States

{{ data.order.

meta.shopify_order.

shipping_address.country }}

...

Order Information Data Tags

INFORMATION

EXAMPLE OUTPUT 

DATA TAG

Carrier Service

Order Number

FedEx

1012

{{ data.

carrier_name }}

Tracking Number

99812911999333

{{ data.tracking_code

order.number }}

Tracking Link

"Track Package" button

Order Name

#1012

{{ data.order.

url }}

Order Information Data Tags

INFORMATION

EXAMPLE OUTPUT 

DATA TAG

Order Number

1012

{{ event.extra.order.number

meta.shopify_order.name }}

Shopify Order

Name#1012

Status URL

https://goodestboi.com/6140756068/orders

{{

event

data.

extra.

order.meta.shopify_order.

name

order_status_url }}

Order Created at Date

July 2, 2019 5:16 PM

{{

event.extra

data.order.

meta.shopify_order.

created_at }}

Order Note

This is a note from the

Shopify order notes section.

Total Discount

0.00

{{

event.extra

data.order.meta.shopify_order.

note

total_discounts }}

Discount Codes

THANKYOU10

Subtotal Price

102.00

{{

event.extra

data.order.meta.shopify_order.

discount

subtotal_

codes

price }}

Total Discount

Tax Price

0

7.

00

14

{{

event.extra

data.order.meta.shopify_order.

total

tax_

discounts

price }}

Subtotal

Shipping Price

102

2.

00

13

{{

event.extra

data.order.meta.shopify_order.

subtotal

shipping_price }}

Tax

Total Price

7

109.14

{{

event.extra

data.order.meta.shopify_order.

tax

total_price }}

Shipping Price

Total Refunded

2

56.

13

76

{{

event.extra

data.order.meta.shopify_order.

shipping

total_refunded_

price

amount }}

Total Price

109.14

Order Line Item Title

Boopy Snoots Biscuits

{{

event.extra

data.order.meta.shopify_order.

total_price

line_items.0.title }}

Financial Status

PAID

Order Line Item Variant Title

Default Title

{{

event.extra

data.order.meta.shopify_order.

financial_status 109.14

line_items.0.variant.title }}

Total Paid

Order Line Item Current Quantity

1

{{

event

data.

extra.

order.meta.shopify_order.

total_price

line_items.0.current_quantity }}

Cancelled on Date

July 1, 2019 11:03 PM

Order Line Item Image Source

https://cdn.shopify.com/s/files/1/0061

{{

event

data.

extra.

order.meta.shopify_order.

cancelled_at

line_items.0.image.src }}

Cancellation Reason

Refund

Order Line Item Original Price

$75.00

{{

event

data.

extra.

order.meta.shopify_order

.cancel_reason

.line_items.0.original_price }}

Order Line Item Total

Refunded

Discount

56

$10.

76

00

{{

event.extra

data.order.meta.shopify_order.line_items.0.line_level_total_discount }}

Order Line Item Final Price

$65.00

{{ data.order.meta.shopify_order.

total_refunded_amount

line_items.0.final_price }}

Info

Need help or experiencing issues with the integration? Please reach out to either the Malomo Team or Sendlane Support.