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Stalled in Transit is defined as an order that has been fulfilled or and is in transit (been picked up by the carrier) and has not received a scan update in the specified time frame.
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At this point, the “Stalled” flag is not a real-time status. It is added to an order once the stalled criteria are met, and is not removed.
Unless you exclude Saturdays and/or Sundays from the Stalled logic, you will notice a spike in Stalled orders created on Sundays and Mondays, as most carriers are not scanning packages throughout the weekend.
Due to the point above, we recommend that you take some time to understand the effects of your chosen configurations before building any customer-facing automations.
Our logic cannot currently flag a stall during the period of time when an order has been fulfilled and the tracking label exists but the carrier has not picked up the package. (e.g.
unknownorpre_transitstatuses).
How to View Problem Orders on the Orders Page
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