Pre Requisites: Completed Shopify <> Malomo Integration
Set up Time: 15-20 Minutes
With this integration, you can deliver SMS and email notifications to your customers based on the status of their orders and any related shipments. Messages can be tailored to drive traffic to branded tracking pages to increase cross-sells, reduce support tickets, and create more brand exposure.
Complete the following procedure to set up the integration for Malomo and Yotpo.
About Yotpo
Send transactional messages directly from Yotpo so you can easily control the design and content. Transactional messages also see a 3x higher open and click-through rate – use them to re-market and turn delivery from a cost center into a powerful retention engine.
Connecting Malomo with Yotpo SMS & Email
To connect Malomo with Yotpo:
In your Yotpo SMS & Email main menu, go to Integrations.
Search for Malomo in the navigation bar and click Connect
Complete the prompts of the install flow. Once complete, you’ll see the integration is successfully installed within the Yotpo admin
You are now all set to use the integration.
Malomo Events
The Malomo and Yotpo SMS & Email integration supports the following events as triggers in Yotpo for SMS flows.
Event name | Description |
Malomo Shipment Unknown | The carrier doesn’t know the current status of the shipment. This is typically seen when a shipping label has been created but before the label has registered in the carrier’s system. |
Malomo Shipment Pre Transit | A shipping label was created and has been registered in the carrier’s system. However, the carrier has not yet taken possession of the shipment. |
Malomo Shipment In Transit | The shipment is in the carrier’s possession and is en route to its destination. |
Malomo Shipment Out For Delivery | The shipment is currently on its last mile and is en route to the destination address. |
Malomo Shipment Delivered | The local delivery vehicle has reported the package was delivered. |
Malomo Shipment Return To Sender | The shipment was not successfully delivered and is en route back to sender. |
Malomo Shipment Canceled | The delivery has been canceled typically by either the seller or recipient. |
Malomo Shipment Available For Pickup | The shipment is available for pickup from the carrier’s facility such as a post office. |
Malomo Shipment Failure | A delivery was attempted but the shipment could not be delivered. |
Malomo Shipment Error | An unknown delivery error occurred. |
Malomo shortcodes
Shortcode | Description | Example |
Order Status URL | The carrier’s tracking page URL | https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400000000000000000000 |
Order Number | The order number assigned by Shopify | “1000” |
Tracking EDD | The shipment’s original estimated delivery date provided by the carrier, if available | “2019-01-30 13:30:00” |
Tracking Latest Status Detail | Standardized tracking message with relevant shipment information | “arrived_at_destination” |
Tracking Latest Status | Current tracking status of the shipment | “delivered” |
Customer Email | Customer email address | “john@example.com” |
Tracking Number | Tracking number | “9400000000000000000000” |
Customer Name | Customer first and last name | “John Smith” |
Shipping Address | Customer shipping address | “INDIANAPOLIS, US, 46203, IN” |
Tracking Latest Update | The timestamp of the latest shipment update provided by the carrier | 2019-01-30 13:30:00 |
Tracking URL | The URL of your shop’s order tracking page. It can be a Shopify page or Malomo-hosted page. | “https://ppeev.myshopify.com/pages/order-tracking?_m_id=001d961a-2c3b-4cee-b22c-2a3d3b64b5e8 " |
Carrier Name | Carrier name | USPS |
Carrier Service | Carrier service level | First-Class Package Service |
Setting up SMS & Email flows
In your Yotpo SMS & Email main menu, go to Flows and click Create Flow from Scratch.
Click Choose Trigger and search for Malomo.
Select the relevant flow trigger based on the event you are looking for.
Choose SMS/MMS Message as an action. This means SMS/MMS message will be sent as an outcome once the Trigger, i.e., shipment delivered, is updated to Shipment Delivered in Malomo.
When configuring the text of your SMS or Email, select Shortcodes below the text message box to open the list of available properties transported to Yotpo via Malomo
Create the text message with the help of shortcodes. In place of these shortcodes, customer, order, and tracking data will be auto-populated with relevant information