Integrating Malomo and Sendlane

Pre Requisites: Completed Shopify <> Malomo Integration

Set up Time: 15-20 Minutes

With this integration, you can send personalized and targeted messages based on the status of their orders and any related shipments. Messages can be tailored to drive traffic to branded tracking pages to increase cross-sells, reduce support tickets, and create more brand exposure. This integration will allow Malomo to send tracking information to Sendlane, so you can incorporate shipping data into automated flows in near real-time.

Complete the following procedure to set up the integration for Malomo and Sendlane.

Before Getting Started:

In order for Malomo and Sendlane to be properly integrated, please ensure that your accounts are connected to the same Shopify Account. For more information on how to connect your Shopify Account with Malomo, click here.

Integration Setup:

Step 1: Create a Malomo Private API Key

Log in to your Malomo dashboard and navigate to the Account section and then click on Developer.
Give the key a name, such as “Sendlane Integration” and confirm that the key toggle is in the left position to indicate it is a secret API key.
Click Generate Secret Key.

Step 2: Begin connecting Malomo to your Sendlane account

Navigate to the Apps section and click on the Install button for Sendlane.
Once on this integration page, you will be asked to copy and paste your Malomo API key from step 1. Do this and hit continue.

Step 3: Create a Sendlane API Access Token

In a separate browser tab, log in to your Sendlane dashboard and navigate to the Account section.
Click on API from the navigation menu.
From the API screen, select + API Token. Name your new token “Malomo Integration” and click Create.
Your unique Access Token will be displayed in the next screen. Click Copy API Token.

Step 4: Finish connecting Malomo to your Sendlane account

Navigate back to the Sendlane installation screen from Step 2.
You will now be asked to copy and paste your Sendlane API Access Token from step 3. Do this and hit continue.
Once finished, you should see a Connection Status: Connected screen.

Congratulations, you have successfully authenticated your Sendlane Account with Malomo! If you see a status other than “Connected”, please email help@gomalomo.com and our team will assist you.

Review or Set your Default Tracking Page URL

Sendlane uses the Default Tracking Page URL set in the Malomo Dashboard to share your live tracking page with your customer. To review this page, go to Malomo > Account > Overview and look for the Default Tracking Page URL section. If this section is blank, please add in the full URL of your live tracking page. If you have multiple live tracking pages, please select the page you would like to assign as the default tracking experience.

To learn more about setting or reviewing your default tracking page, check out this article.

Setting up Automations between Malomo and Sendlane

The Malomo and Sendlane Integration relys on orders to be placed in order to function. Prior to setting up an Automation, ensure you either have new orders placed, or place a “fake” order yourself in the time between the integration being authenticated and automations being set up.

Available Automation Triggers with Malomo Events

The Malomo and Sendlane integration supports the following events as automation event triggers.

Event name	Description
`Malomo: Shopify Order Created`	Shopify records a new order placed by a customer.
`Malomo: Shipment Created`	Shopify records a new shipment on an order and that shipment registers in the Malomo platform.
`Malomo: Shipment First In Transit`	Only the first scan event when the shipment is in the carrier’s possession and is en route to its destination.
`Malomo: Shipment First Out For Delivery`	Only the first scan event when the shipment is currently on its last mile and is en route to the destination address.
`Malomo: Shipment Delivered`	The local delivery vehicle has reported the package was delivered.
`Malomo: Shipment Return To Sender`	The shipment was not successfully delivered and is en route back to sender.
`Malomo: Shipment Available For Pickup`	The shipment is available for pickup from the carrier’s facility such as a post office.
`Malomo: Shipment Delivery Attempted`	A delivery was attempted but the shipment could not be delivered.

Malomo Variables

Shortcode/Merge Tags	Description	Example
`Order Status URL`	The URL of your shop’s order tracking page. It can be a Shopify page or Malomo-hosted page.	“https://ppeev.myshopify.com/pages/order-tracking?_m_id=001d961a-2c3b-4cee-b22c-2a3d3b64b5e8"
`Order Number`	The order number assigned by Shopify	“1000”
`Tracking EDD`	The shipment’s original estimated delivery date provided by the carrier, if available	“2019-01-30 13:30:00”
`Tracking Latest Status Detail`	Standardized tracking message with relevant shipment information	“arrived_at_destination”
`Tracking Latest Status`	Current tracking status of the shipment	“delivered”
`Customer Email`	Customer email address	“john@example.com”
`Tracking Number`	Tracking number	“9400000000000000000000”
`Customer Name`	Customer first and last name	“John Smith”
`Shipping Address`	Customer shipping address	“INDIANAPOLIS, US, 46203, IN”
`Tracking Latest Update`	The timestamp of the latest shipment update provided by the carrier	2019-01-30 13:30:00
`Tracking URL`	The carrier’s tracking page URL	“https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400000000000000000000”
`Carrier Name`	Carrier name	USPS
`Carrier Service`	Carrier service level	First-Class Package Service

At this time, the integration includes only the Shortcode/Merge Tags listed above. It does not support additional Shopify order details such as line items or billing details. Shipping SMS or emails will not be able to display those details.

Help

Need help or experiencing issues with the integration? Please reach out to either the Malomo Team or Yotpo Support.