Malomo Transactional Email currently supports 8 events throughout the order creation, fulfillment, and shipping cycle. These events automate notifications to your customers at specific touchpoints during their post purchase journey.
Order Confirmation: When Shopify records a new order placed by a customer. Notification is sent to the customer automatically after they've placed an order.
Shipment Confirmation: When Shopify records a new shipment on an order and that shipment registers in the Malomo platform. Notification is sent to the customer automatically after a shipment has been fulfilled.
First In Transit: The shipment is in the carrier’s possession and is en route to its destination. This is the first in-transit scan event the package has. Notification is sent to the customer automatically after a shipment has been picked up by a carrier and is in transit.
Out for Delivery: The shipment is currently on its last mile and is en route to the destination address. Notification is sent to the customer automatically after a shipment with tracking information is out for delivery.
Delivered: The local delivery vehicle has reported the package was delivered. Notification is sent to the customer automatically after a shipment with tracking information is delivered.
Available for Pickup: The shipment is available for pickup from the carrier’s facility such as a post office. Notification is sent to the customer automatically when a shipment is ready for pick up.
Stalled in Fulfillment: An order that has been placed but does not have a fulfillment in the specified time frame. Notification is sent to the customer automatically if an order that has been created but has not been fulfilled in the specified time frame set in the Problem Orders configuration.
Stalled in Transit: An order that has been fulfilled or is in transit and has not received a scan update in the specified time frame. Notification is sent to the customer automatically if an order that has been fulfilled or is in transit and has not received a scan update in the specified time frame set in the Problem Orders configuration.
Learn more about how to send Malomo Transactional Email order notifications with these articles:
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