If you've used our Shopify Theme App or Malomo.js to create your tracking page, identify your base URL for your tracking page. Let's say you created your tracking page on a page your titled "Order Tracking"; if so, then your base URL might look like this: https://brand.com/pages/order-tracking.
If your tracking page was built by the Malomo implementation team and is currently hosted by Malomo, your URL structure will look like this: https://brand.mymalomo.com/xxxxx/.
If you send your Shipping Confirmation, Delivery, or other messages out of Klaviyo, you can reference the Tracking Page link from any event-driven flow. Build the link for the "Track My Package" button using your base URL and the Malomo Order ID variable:
https://brand.mymalomo.com/xxxxx/?_m_id={{ order_id }}
You can also build the link using your base URL and the Shopify Order ID. Here’s an example:
https://brand.mymalomo.com/xxxxx/?_m_alt_id={{ event.extra.order.meta.shopify_order.id }}
We recommend using the Malomo Order ID variable but there are some use cases for the Shopify Order ID. One example: if you are using a Rebuy product recommendation widget on the tracking page, we recommend using the Shopify Order ID variable, as that will pass order information to the Rebuy widget.