The Malomo Time in Transit report allows merchants to drill down into the transit time for delivered shipments across all carriers and shipping services. With this report, you’ll be able to visualize how long packages are taking to arrive and make decisions about your logistics with better real-time insights.
Key Features
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Learn how well your carriers are actually performing by viewing how long shipments are taking to arrive and comparing average transit times by service level.
Hold your carriers accountable to the speeds they set by quickly exporting a list of shipments with transit times so you can see SLA breaks and file for refunds.
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Pre-Requisites
Customers will need to connect their Shopify account to Malomo. Once connected, Malomo will begin importing all orders Malomo has tracked delivered shipments Malomo is actively tracking into the Shipping Time in Transit Report.
Metrics
The Time in Transit report allow users to calculate the following in any given time-frame:
Metric | Definition |
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Time in Transit Group |
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by Carrier | Time a shipment took from shipping label creation to delivery, broken down by carrier and grouped by date ranges |
Time in Transit by Carrier |
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Average days a shipment took from shipping label creation to delivery, broken down by carrier | |
Time in Transit |
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by Shipping Promise | Average days a shipment took from shipping label creation to delivery, broken down by shipping promise (such as standard, expedited, or international) |
Time in Transit by Carrier Service Level |
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Average days a shipment took from shipping label creation to delivery, broken down by carrier service level (such as UPS Ground vs UPS Surepost) | |
Time in Transit |
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- Shipments | Full list of delivered shipments with time in transit data |
Shipments Delivered with Shipping Promise | Full list of delivered shipments, that specified a shipping promise, with time in transit data |
Filters
Users can filter the data in a combination of delivered date range and time in transit and time frame of delivered data. Filters are “sticky”, meaning users can use any combination of these filters at any time.
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Q: “What orders end up showing in the Shipping Report?”
A: All orders with delivered orders shipments that Malomo tracks will show in this report. Once an order has been delivered, regardless of on-time, early, or late, it will arrive in this report.
Q: "Can I exclude certain types of orders from this report (i.e. pre-sales or wholesale)?"
A: Not at this time. All orders with delivered orders shipments that Malomo tracks will show in this report. The report can only be filtered by carrier, package performance, and time frame of delivered data at this time.