The Klaviyo & Malomo Integration gives users powerful ways to trigger personalized emails based on their order's shipment status. The following events are available to trigger emails:
MALOMO METRICS
With an active Malomo integration in your Klaviyo account, these metrics become available for Flows:
METRIC | DESCRIPTION |
|---|---|
Malomo: ShopifyOrderCreated | Shopify records a new order placed by a customer. |
Malomo: ShipmentCreated | Shopify records a new shipment on an order and that shipment registers in the Malomo platform. |
Malomo: ShipmentUpdateReceived | The carrier registers a new shipment status with Malomo. |
Malomo: OrderIssueCreated | Malomo identifies a problem with an order or shipment. |
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SHIPMENT STATUSES
With an active Malomo integration in your Klaviyo account, these statuses become available as Flow Triggers in the Malomo: ShipmentUpdateReceived metric:
METRIC | DESCRIPTION |
|---|---|
pre_transit | A shipping label was created but the carrier has not yet taken possession of the shipment. |
in_transit | The shipment is in the carrier’s possession and is en route to its destination. |
out_for_delivery | The shipment is currently on its last mile and is en route to the destination address. |
delivered | The local delivery vehicle has reported the package was delivered. |
return_to_sender | The shipment was not successfully delivered and is en route back to sender. |
cancelled | The delivery has been cancelled typically by either the seller or recipient. |
available_for_pickup | The shipment is available for pickup from the carrier’s facility such as a post office. |
failure | The shipment could not be delivered. |
error | An unknown delivery error occurred. |
unknown | The carrier doesn’t know the current status of the shipment. |
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PROBLEM TYPES
With an active Malomo integration in your Klaviyo account, these problem types become available as Flow Triggers in the Malomo: OrderIssueCreated metric:
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