The Klaviyo & Malomo Integration gives users powerful ways to trigger personalized emails based on their order's shipment status. The following events are available to trigger emails:
MALOMO METRICS
With an active Malomo integration in your Klaviyo account, these metrics become available for Flows:
METRIC | DESCRIPTION |
|---|---|
Malomo: ShopifyOrderCreated | Shopify records a new order placed by a customer. |
Malomo: ShipmentCreated | Shopify records a new shipment on an order and that shipment registers in the Malomo platform. |
Malomo: ShipmentUpdateReceived | The carrier registers a new shipment status with Malomo. |
Malomo: OrderIssueCreated | Malomo identifies a problem with an order or shipment. |
SHIPMENT STATUSES
With an active Malomo integration in your Klaviyo account, these statuses become available as Flow Triggers in the Malomo: ShipmentUpdateReceived metric:
METRIC | DESCRIPTION |
|---|---|
pre_transit | A shipping label was created but the carrier has not yet taken possession of the shipment. |
in_transit | The shipment is in the carrier’s possession and is en route to its destination. |
out_for_delivery | The shipment is currently on its last mile and is en route to the destination address. |
delivered | The local delivery vehicle has reported the package was delivered. |
return_to_sender | The shipment was not successfully delivered and is en route back to sender. |
cancelled | The delivery has been cancelled typically by either the seller or recipient. |
available_for_pickup | The shipment is available for pickup from the carrier’s facility such as a post office. |
failure | The shipment could not be delivered. |
error | An unknown delivery error occurred. |
unknown | The carrier doesn’t know the current status of the shipment. |
PROBLEM TYPES
With an active Malomo integration in your Klaviyo account, these problem types become available as Flow Triggers in the Malomo: OrderIssueCreated metric:
METRIC | DESCRIPTION |
|---|---|
FulfillmentStalled | An order that has been created but has not been fulfilled in the specified time frame.* |
ShipmentStalled | An order that has been fulfilled or is in transit and has not received a scan update in the specified time frame. * |
ShipmentDeliveryAttempted | This event is created based on the carrier status of “failure”, meaning the shipment could not be delivered.** |
ShipmentReturnToSender | This event is created based on the carrier status of “return_to_sender”, meaning the shipment could not be delivered and is en route back to the sender.** |
*For FulfillmentStalled and ShipmentStalled, the default stalled timeframe is set to 72 hours with Saturdays and Sundays excluded. You may change this in the configuration panel at any time. Please note that the change is not retroactive, and will apply only to new orders placed after updating your settings.
** In Klaviyo, the ShipmentDeliveryAttemped and ShipmentReturnToSender serves the same purpose as the Malomo: ShipmentUpdateReceived metric paired with the “failure” or "return_to_sender" status. Enabling this problem type will not overwrite any flows based on the existing event.
Important Notes for Problem Orders:
At this point, the “Stalled” flag is not a real-time status. It is added to an order once the stalled criteria are met, and is not removed.
Unless you exclude Saturdays and/or Sundays from the Stalled logic, you will notice a spike in Stalled orders created on Sundays and Mondays, as most carriers are not scanning packages throughout the weekend.
Due to the point above, we recommend that you take some time to understand the effects of your chosen configurations before building any customer-facing automations.