Malomo Journey Triggers Available in Attentive
- Kat Gordon
With an active Malomo integration in your Attentive account, these event journey triggers become available for custom journeys:
Event name | Description |
| Shopify records a new order placed by a customer. |
| Shopify records a new shipment on an order and that shipment registers in the Malomo platform. |
| A shipping label was created and has been registered in the carrier’s system. However, the carrier has not yet taken possession of the shipment. |
| Only the first scan event when the shipment is in the carrier’s possession and is en route to its destination. |
| The shipment is in the carrier’s possession and is en route to its destination. |
| Only the first scan event when the shipment is currently on its last mile and is en route to the destination address. |
| The shipment is currently on its last mile and is en route to the destination address. |
| The local delivery vehicle has reported the package was delivered. |
| The shipment is available for pickup from the carrier’s facility such as a post office. |
| The shipment was not successfully delivered and is en route back to sender. |
| A delivery was attempted but the shipment could not be delivered. |
| The delivery has been canceled typically by either the seller or recipient. |
| An unknown delivery error occurred. |
| An order that has been created but has not been fulfilled in the specified time frame within our Problem Orders feature. |
| An order that has been fulfilled or is in transit and has not received a scan update in the specified time frame within our Problem Orders feature. |
*Please note, we do not recommend triggering off of InTransit or OutforDelivery, as the journey may trigger multiple texts to your customer. Please use our Malomo: ShipmentFirstInTransit and Malomo: ShipmentFirstOutForDelivery triggers instead.
Learn more about how to send Attentive order notifications using Malomo data with these articles: